We would like to reach out and share with you many steps we are taking around the current Coronavirus (COVID-19) pandemic to ensure the well-being of our customers, their families, our staff and studios.
The health and safety of our customers and employees are paramount. All of our offices and studios are being cleaned and disinfected on a regular basis. All employees are adhering to CDC recommended hand washing and hygienic practices. We are closely monitoring all developments and making adjustments as necessary to ensure a safe work and production environment.
We are committed to delivering the buying experience you have grown to expect from The Purple Mermaid Inc., in a healthy environment that promotes and protects the well-being of everyone. To ensure your safety, every single piece of jewelry is thoroughly cleaned before shipment. We are happy to provide delivery options that do not require face-to-face or signature interactions.
We are committed to ensuring an easy and safe experience for you. Our online site remains open for business and we are continuing to operate as usual with all necessary precautions as various states allow. Since we have studios in several states, we will follow their individual guidelines for business operations which may impact production for certain items. We will flag any products that are created in a state in which non-essential businesses are not allowed to be open. We always have alternative choices that will be ready to create and are happy to assist with that choice. Please reach out if we can help, through our "Contact Us" page.
Take care of yourself, your family and neighbors,
The Purple Mermaid Inc.
Please be sure all personalization options are entered as you want them to appear on your product. Please double check size, if applicable. Once the order is placed it may not be cancelled or changed.
Production times vary by product. See the item description for the ship time estimate of each product. Time in transit is in addition to this. Customers may choose their ship method during the checkout process.
We do not guarantee delivery dates. Orders may not be cancelled due to shipper delays.
Please be certain to review our store policies page. Custom jewelry is not returnable and is non-refundable. Contact us for any questions prior to placing your order.